Cancellation and Refund Policy

1. General Overview

At Firstventures, we are committed to providing exceptional services in Performance Marketing, Web-Design & Development, and Amazon Marketing Services. However, we understand that there may be circumstances where you may need to cancel or request a refund. Our cancellation and refund policy is designed to be fair and transparent.

2. Cancellation Policy

2.1 Performance Marketing

• Cancellation Before Commencement: If you wish to cancel the Performance Marketing service before the commencement of any work, you may do so with a full refund of any upfront payments made.
• Cancellation After Commencement: If the service has already commenced, a pro-rated refund will be provided based on the work completed up to the date of cancellation. However, if the work has been substantially completed, no refund will be provided.

2.2 Web-Design & Development

• Cancellation Before Design Approval: You may cancel the service before the design is approved, and a partial refund will be provided, deducting any costs incurred for the initial consultation, research, and preliminary design work.
• Cancellation After Design Approval: Once the design is approved and development has started, no refunds will be provided. However, we may consider a partial refund based on the work completed, at our discretion.
• Non-Refundable Deposits: Any deposits paid for Web-Design & Development services are non-refundable once work has commenced.

2.3 Amazon Marketing Services

• Cancellation Before Campaign Launch: You can cancel the service before the campaign launch with a full refund of any upfront payments made.
• Cancellation After Campaign Launch: If the campaign has already been launched, no refunds will be provided. However, you may cancel the service at any time, and we will cease all activities and reporting for that campaign moving forward.

3. Refund Policy

3.1 Refund Requests

• All refund requests must be made in writing to our customer support team within 30 days of the initial payment.
• Refunds will be processed within 14 business days of receiving a valid refund request.

3.2 Conditions for Refunds

• Refunds will only be issued if there is a failure on our part to deliver the agreed-upon services, as outlined in the contract.
• No refunds will be provided for any work that has already been completed or delivered, except under exceptional circumstances.

3.3 Non-Refundable Items

• Custom software development fees.
• Third-party costs (e.g., domain registrations, hosting services, software licenses).
• Any other services or products explicitly marked as non-refundable in the service agreement.

4. Disputes and Chargebacks

• If you have any concerns or disputes regarding our services, we encourage you to contact us directly to resolve the issue. Chargebacks filed with your bank or payment provider may delay the resolution process and could result in additional fees.

5. Policy Changes

• Firstventures reserves the right to modify or update this cancellation and refund policy at any time without prior notice. The latest version of the policy will always be available on our website.